Tips for using the new Cookie Press (#1526):
-Use a spritz-type cookie recipe only. This consistency works best to press out.
-We recommend using butter only and do not refrigerate dough.
-It may take a few attempts at pressing cookies until the right amount of knob turn is found.
-If cookies don’t release from disk, place Press back onto surface and turn knob just slightly. This should release the dough.
-If cookies are too large, don’t turn knob as far with next cookie.
-We recommend pressing cookies onto a sheet pan. A well-seasoned stone and/or parchment have a slicker surface and dough may not adhere consistently.
Nice to know customer service does still exist! Now I just have to convince everyone to eat the rest of these lame looking cookies so we can try again :)